You can save a lot of money by using our free support options. Every year, there are more and more retailers and restaurant owners who do everything themselves, including installation, configuration and in-house support.

Even if you don't have the skill and time to do everything yourselves, there is a great deal that you can do, and this can save you a lot of money. Besides, the more you know, the lower the chance of being ripped off for unnecessary or unsatisfactory work.

Some of our competitors make most of their money from support charges, and they try and maximize the revenue they can generate from service fees. One technique they use is to restrict access to technical information so you have no choice and have to use their overpriced charges

We make our money from selling and renting software licenses. High quality support is essential, but it is not one of our profit centers. So we empower and encourage you to do as much as possible, by publishing all our technical documentation online, using the same Wiki software as Wikipedia.

We also have a forum where you are able to search and find answers for issues that have already been raised and answered, and where you can post questions yourself and receive answers from experienced technical staff, the software developers, and other experienced users.

Please note: The forum is purely for SELLmatix technical support. To minimize spam you will need to contact us to register on the forum, through our contact page.

Other retailers, restaurant and bar owners do everything themselves, and make major cost savings on support. You can too, provided you invest a little time and effort.

Of course not everyone wants to put in the time and effort. So there are a range of charged services available, so you can choose to do as much or as little as you want, right up to full turkey systems. And of course, if you get stuck and can't fix things yourself, you can use these services.

In addition, we have a comprehensive troubleshooting guide which helps you determine the cause of a particular problem, and how to go about fixing it.

These free resources are the same resources that dealers and resellers use to provide charged support. You have nothing to lose from trying our free support options, because if you get stuck, you can always fall back to low cost support, just on the things you need. But with a little patience and thought, you can save a lot of money.

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